Remote Support

click here for PC remote support.

When prompted by a Loyfam technician, click the link above.

You will be prompted to download a small piece of software. This software only runs temporarily, will not remain active after a reboot and will cease running once the remote support session is finished.

When the download is finished you should have a file named nBoxVNC.exe in your Downloads folder. Run this file and follow the instructions from the Loyfam Technician.