Pricing and Services

Our aim is to solve a wide range of computing and network problems quickly and with confidence. Remote work is preferred but we’re happy to visit your business when needed.

  • work is billed based on an hourly rate, calculated in 15 minute intervals
  • onsite visits attract a minimum 1 hour fee regardless of actual time spent onsite
  • remote work attracts a minimum half hour fee
  • after hours and weekend work available, billable rate is increased 1.5x for out-of-hours work
  • prices include GST

We offer two different response speeds and pricing structures:

$136.40 – on demand hourly rate

  • one business day response
  • available Monday to Friday between 9:00 – 17:00
  • suitable for very small businesses and those with light IT support needs

$110.00 – reduced rate available for those businesses happy to pay a monthly fee for enhanced commitment and proactive services under contract

  • 3 hour, contracted response
  • available Monday to Friday between 8:30 – 18:00
  • certain regular tasks and pro-active support is excluded from any hourly rate and instead included in a monthly fee depending on the customer’s needs (commonly for customers with local network servers or complicated and expensive software applications)
  • small maintenance tasks can be performed outside of regular hours without any hourly rate increase
  • typical monthly contracts start around $550/month on a 24 month contract