Computing Services Pricing

2017 Pricing and Services

 

We offer two different response speeds and pricing structures:

 

an hourly rate for ad-hoc work (discounted to $105.60 if invoice paid within 7 days)

  • $121 per hour: one hour minimum charge for onsite visits and in 15 minute increments after the first hour
  • one business day response
  • remote support available in 15 minute increments
  • support available between 9:00 and 17:30 mon-fri, work can be scheduled outside these hours or on weekends but is subject to a 1.5x rate tariff


customised annual "nBox" contracts with monthly pricing for enhanced support (usually using our nBox small business server)

  • 3 hour priority response
  • support available between 8:30 and 18:00
  • hourly rate for adhoc/project work is discounted to $92.40, with 7 day terms (subject to minimum nBox contract terms)

 

Terms

  • service and nBox related invoices must be paid within 14 days
  • customers choosing 7 day service invoice terms will default to the 14 day rate if their balance is regularly in arrears
  • invoices related to hardware or software purchase must be paid within 7 days
  • onsite visits incur a minimum hour charge regardless of how much time is spent on site
  • all prices are inclusive of GST